Refund policy

Every Labiarge gown is made to order. Because each piece is cut, fitted, and hand-finished to your measurements after you order, made-to-order and bespoke items are final sale: once production begins they cannot be returned, refunded, or exchanged. This is standard for couture and reflects the personal, irreversible craft behind each commission.

What we stand behind

We are responsible for the quality and accuracy of our work. If a piece arrives with a genuine manufacturing defect, or differs from the agreed specification through a fault in our atelier, we will repair or remake it at no cost to you. The remedy is at our discretion and is chosen to restore the piece to the standard you commissioned. Faults must be reported within 7 days of delivery, with photographs, while the piece is in its original, unworn condition.

Not covered: a change of preference after a piece is agreed and made; changes in your measurements after final fittings; damage, staining, alteration, or wear after the piece leaves our care; and the natural characteristics of couture fabrics and hand techniques, such as slight irregularities in lace, beadwork, or hand-dyed tones.

Fittings, not returns

Fit is resolved through the in-person fittings included in your commission, not through returns. This is why a made-to-order gown can be final sale with confidence.

Accessories and non-bespoke items

Some non-bespoke accessories (such as certain ready-made veils or small accessories not made to your measurements) may be returned within 14 days of delivery, unworn and in original condition with all tags and packaging intact. Personalised or made-to-order items remain final sale. Original shipping charges are non-refundable.

Cancellations and deposits

A commission is confirmed with a deposit. You may cancel within 48 hours of placing your order, before any fabric is cut or work begins, for a full refund of the deposit. After production begins, the deposit is non-refundable, as it is committed to materials and labour reserved for your gown.

How to reach us

For any concern, contact us within 7 days of delivery via our contact page. We respond within 48 hours and will guide you personally. Nothing in this policy limits your statutory rights under applicable consumer law.